Best Buy Service Agreements

If you submit a request and your wireless device is identified as defective, you will be asked to select one of the following service options: Our partner page only supports replacement plans. If you need a service as part of your Geek Squad Protection Plan or Geek Squad Protection Total Plan, click here to find out how to contact us. Our customer service team is available 24 hours a day, 7 days a week, 365 days a year. Your contract may have been terminated for one of the following reasons: yes, we take information security very seriously. Encryption is a safe way to encode information in a file, so it cannot be read when intercepted by a third party when transmitted over a network. . You can apply directly here on our website. First, make sure that the IMEI number of your faulty device is the same as the one covered in your plan. For more information, see your terms and conditions of sale. If you`ve sent your device and it hasn`t arrived yet, you have two ways to track your device: yes, all device locking and protection features (including biometric locks) and Google accounts must be disabled before sending your faulty device.

If these locks are not removed, your claim will be delayed. Geek Squad Home membership for any device and device in your home, Best Buy or not. For all other items, go to home membership or call 1-800-433-5778. . . . Click here for instructions that will help you remove the lock and protection features of the devices before shipping. You`ll find detailed instructions in the manufacturer`s manual of your specific wireless device model. . Once we receive your defective device, we will refund the deposit on your credit card.

Please note that your down payment will not be refunded if we do not receive your defective product within 30 days of receiving the replacement device. . . . You can also contact a suspicious email at: The Canadian Governments Anti-Fraud Service: Website: By Phone: 1-888-495-8501 Report by email: We will never send you an email or text to request confidential information.

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